Step-by-step information portals

Make complex administrative procedures understandable
Any government procedure can be included
The first step towards simplification
Why it matters
Information portals respond to demands from citizens and entrepreneurs for greater transparency and simplicity in government services. They can be installed at the municipal, national or supra-national levels.
By making government services transparent and clear, citizens and entrepreneurs are better able to obtain government services. By seeing procedures from the user’s perspective, governments can better understand how they can be simplified.
Advantages
  • Citizens and businesses have access to clear and accurate information on administrative procedures. They are able to send complaints, report misconduct and propose simplifications online.
  • Governments can identify how to simplify procedures and cut the cost of operating or trading. The number of steps, the requirements and the duration can generally be decreased by more than 50%, without even changing the underlying laws.
Beneficiaries

Step-by-step information portals are available to any government and can be implemented within existing laws. We also work with partners such as the International Trade Centre.

Installation process
STEP 1
Agreement
The project team agrees on the procedure to be documented.
STEP 2
Analysis
The project team analyses with government officials every step of an administrative procedure (laws and rules, information needs, document requirements, fees, certificates, roles of different agencies and officials) (2-3 weeks).
STEP 3
Development
The project team develops the country platform (1 month concurrently).
STEP 4
Training
The project team trains government staff to collect the information through field visits and to operate and maintain the system (12 months).
Countries